Rail bosses hit back at 6-year-old girl's cute letter
Southern could have done so much more here.
Maybe a couple of cab passes so she and dad could ride up front in a train to see what problems it faces into London.
At the very least a hand written letter from the MD back to the young lady would have been courteous. They might even have set her on the path of being a train driver when she grows up (and yes, women DO drive trains!).
But no - faceless customer service brush off. They spend millions on PR and yet they miss a golden opportunity...